Browsing Brage HiM by Author "Halpern, Nigel"

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Airport service quality and passenger satisfaction : the impact of service failure on the likelihood of promoting an airport online

Halpern, Nigel; Mwesiumo, Deodat Edward (Peer reviewed; Journal article, 2021)

Based on the analysis of 2278 online passenger ratings of airports worldwide, this study uses a standard multinomial logit model to determine the likelihood of a passenger being a promoter of an airport when a service ...