Blar i Brage HiM på forfatter "Wagner, Alina"
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A study of development of lean implementation process in customer services at Glamox: how it provides an opportunity for integration in a traditional lean manufacturing company with service-oriented settings and why it might allow value creation initiatives through waste elimination and concurrently filling inter and intra-firm service quality gaps
Wagner, Alina; Farrukh, Ali (Master thesis, 2014)