Does service quality and customer satisfaction effect customer loyalty? A case study of a Chinese electric appliance chain retailer
dc.contributor.author | Pei, Yuan | |
dc.date.accessioned | 2013-11-14T08:42:46Z | |
dc.date.available | 2013-11-14T08:42:46Z | |
dc.date.issued | 2013 | |
dc.identifier.uri | http://hdl.handle.net/11250/153652 | |
dc.language.iso | eng | no_NO |
dc.publisher | Høgskolen i Molde - Vitenskapelig høgskole i logistikk | no_NO |
dc.subject | Customer satisfaction | no_NO |
dc.subject | Service quality | no_NO |
dc.subject | China | no_NO |
dc.subject | Suppliers | no_NO |
dc.subject | Loyalty | no_NO |
dc.subject | Retailers | no_NO |
dc.title | Does service quality and customer satisfaction effect customer loyalty? A case study of a Chinese electric appliance chain retailer | no_NO |
dc.type | Master thesis | no_NO |
Tilhørende fil(er)
Denne innførselen finnes i følgende samling(er)
-
Master in Logistics [421]