A study of development of lean implementation process in customer services at Glamox: how it provides an opportunity for integration in a traditional lean manufacturing company with service-oriented settings and why it might allow value creation initiatives through waste elimination and concurrently filling inter and intra-firm service quality gaps

dc.contributor.author	Wagner, Alina
dc.contributor.author	Farrukh, Ali
dc.date.accessioned	2016-06-14T10:57:23Z
dc.date.available	2016-06-14T10:57:23Z
dc.date.issued	2014
dc.identifier.uri	http://hdl.handle.net/11250/2392505
dc.description	Confidential until 25-may-2019	nb_NO
dc.language.iso	eng	nb_NO
dc.publisher	Høgskolen i Molde, Vitenskapelig høgskole i logistikk	nb_NO
dc.subject	Lean implementation	nb_NO
dc.subject	Lean production	nb_NO
dc.subject	Value creation	nb_NO
dc.subject	Service quality	nb_NO
dc.subject	Glamox ASA	nb_NO
dc.title	A study of development of lean implementation process in customer services at Glamox: how it provides an opportunity for integration in a traditional lean manufacturing company with service-oriented settings and why it might allow value creation initiatives through waste elimination and concurrently filling inter and intra-firm service quality gaps	nb_NO
dc.type	Master thesis	nb_NO