Blar i Høgskolen i Molde på forfatter "Balaji, Divyaa"
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The chatbot usability scale : the design and pilot of a usability scale for interaction with AI-based conversational agents
Borsci, Simone; Malizia, Alessio; Schmettow, Martin; van der Velde, Frank; Tariverdiyeva, Gunay; Balaji, Divyaa; Chamberlain, Alan (Peer reviewed; Journal article, 2022)Standardised tools to assess a user’s satisfaction with the experience of using chatbots and conversational agents are currently unavailable. This work describes four studies, including a systematic literature review, with ...